دانلود کتاب چگونه با یکدیگر صحبت می کنیم: پیام هایی که با کلمات و زبان بدن خود می فرستیم (روانشناسی ارتباطات انسانی)

This compact textbook introduces you to the psychological basics of human communication of everyday life in an entertaining way. You will encounter groundbreaking concepts, models, and axioms of communication (including well-known names such as Paul Watzlawick and Friedemann Schulz von Thun), different perspectives on communication, and various communication styles and patterns. You will learn what it means to communicate successfully and what makes successful communication difficult or even prevents it. And virtually in passing, you will learn to better understand your own communication and therefore yourself.  This book is a translation of the original German 1st edition Was wir uns wie sagen und zeigen by Ulf Lubienetzki, published by Springer-Verlag GmbH Deutschland, ein Teil von Springer Nature in 2020. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors

Foreword Contents About the Authors 1: Introduction 2: Verbal and Non-verbal Communication 2.1 “One Cannot Not Communicate!”: A First Look at Communication 2.2 The Shannon-Weaver Model 2.3 Extended Communication Model According to Watzlawick et al. 2.4 Transactional Analysis: The Answer to the Question of Why? 2.4.1 The Ego States: A Model of the Structure of the Human Personality 2.4.2 Transactions: What Happens Between People 2.4.3 People’s Views of Life 2.5 Communication According to Schulz von Thun 2.5.1 The Four Sides of a Message 2.5.2 Congruent and Incongruent Communication 2.5.3 Communication: It’s a Give and Take 2.6 Constructivist Perspective on Communication Literature 3: Communication Styles and Patterns 3.1 Eight Communication Styles According to Schulz von Thun 3.2 Tools and Instruments for the Study of Communication 3.2.1 (Vicious) Circles in Communication 3.2.2 Values and Development Square 3.2.3 The Drama Triangle Summary in Key Terms Literature 4: Disturbed Communication 4.1 Communication Problems 4.2 The 12 Communication Roadblocks According to Thomas Gordon Summary in Key Terms Literature 5: Self-Perception and Perception of Others Summary in Key Terms Literature 6: Overall Summary in Keywords Glossary Index