Human Resources in Healthcare: Managing for Success 5th Edition

The unprecedented events of 2020 exposed many of the hidden flaws  in the healthcare system that harm not only patients but also  healthcare employees and their well-being. Anti-racism movements  demanded that healthcare organizations reframe their diversity and  inclusion initiatives. The COVID-19 pandemic forced systems to respond  to worker strain, stress, and burnout. These events and others have  reinforced the need for a dynamic and constantly evolving approach to  human resources in healthcare. Human Resources in Healthcare: Managing for Success addresses the key realities and trends in healthcare human relations.  The topics explored provide readers with a solid foundation for working  effectively with people in healthcare organizations. The book’s aim is  to equip managers with the conflict management and problem-solving  skills necessary to apply sound human resources policies. This fifth  edition includes three new chapters based on recent developments. One  explores burnout and worker well-being in the changing healthcare  landscape and in the face of a pandemic. Another focuses on diversity,  inclusion, and belonging, offering problem-based cases and a tool for  diversity strategy development. The third addresses worker retention, as  millennials and Generation Z become a larger share of the workforce.  Other changes in this edition include: updates on the increasing use of  technology and its effect on the employer–employee relationship;  vignettes in each chapter that challenge students with difficult ethical  dilemmas; human resources metrics that support a diversity strategy and  effectiveness in retention and hiring; and expanded instructor  resources that include teaching notes for ethical scenarios and  discussion questions. Recognizing change in the healthcare workforce is  only the first step. This book elevates managers to the next step:  expertly adapting and succeeding in the face of change.