دانلود کتاب بیایید با یکدیگر صحبت کنیم!: روانشناسی مکالمه موفق

Through this compact textbook, you will learn in an entertaining way about the most important form of human communication - the personal conversation - and its essential facets. It focuses primarily on communication in a professional context, but the principles can of course also be applied to other areas of life: Learn how we communicate not only with the spoken word, but also with our bodies, how we establish contact with our conversation partners, and how we achieve that other people feel like and are interested in talking to us. This book is a translation of the original German 1st edition Lass uns miteinander sprechen by Heidrun Schüler-Lubienetzki Ulf Lubienetzki, published by Springer-Verlag GmbH Germany, part of Springer Nature in 2020. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors

Preface Contents About the Authors 1: Introduction 2: Personal Attitude and Behaviour in Conversation 2.1 Basics of the Personal Attitude Case Study 2.2 Personal Attitude: Further Approaches 2.2.1 Relationship Definition Based on Equality (Symmetry) or Inequality (Complementarity) Case Study 2.2.2 People’s Views of Life (“I am okay, you are okay”) Case Study 2.2.3 Personality of the Human Being According to the Riemann-Thomann Model 2.3 From Attitude Follows Behaviour: The Importance of Non-verbal Communication Case Study Summary in Key Terms Literature 3: Successful Conversation Management 3.1 Basics 3.2 Situational Communication 3.3 Conversation Preparation 3.4 Questioning Techniques 3.5 Factors That Promote and Inhibit Dialogue Literature 4: Dealing with Difficult Conversations 4.1 Dealing with Resistance 4.2 Reasons for Resistance 4.3 Special Forms of Resistance 4.4 Feedback and Confrontation: Another Person Learns Something About Themselves From Us Literature 5: Overall Summary in Key Terms Supplementary Information Glossary Index