Bringing User Experience to Healthcare Improvement

This work includes a foreword by lynne Maher. Head of Innovation  Practice, NHS Institute for Innovation and Improvement, University Of  Warwick, Coventry. "Experience Based Design" (EBD) is a new way of  bringing about improvements in healthcare services by being  user-focussed. Facilities, healthcare professionals, carers, family and  friends are all involved in the patient experience and systems and  policies need to adapt to take this into consideration. By exploring the  underlying concepts, methods and practices of EBD, this exciting guide  offers a unique approach to healthcare customer satisfaction. It offers  recommendations for the future and many interesting points for  discussion. It will be of great interest to health and social care  management, particularly directors of service improvement in hospitals  and directors of nursing, health and social care policy makers and  shapers, and quality improvement and organisational development  specialists in healthcare. Patient groups and national organisations,  too will find the book inspirational. 'Experience based design-you  cannot do without it. Read this book and it will change the way you  think about providing health services for ever.' - Lynne Maher.