CompTIA A+ Guide to Information Technology Technical Support

Using a step-by-step, highly visual approach, Andrews/Dark  Shelton/Pierce's bestselling COMPTIA A+ GUIDE TO IT TECHNICAL SUPPORT,  11th edition, teaches you how to work with users as well as install,  maintain, troubleshoot and network computer hardware and software.  Ensuring you are well prepared for 220-1101 and 220-1102 certification  exams, each module covers core and advanced topics while emphasizing  practical application of the most current technology, techniques and  industry standards. You will study the latest hardware, security, Active  Directory, operational procedures, basics of scripting, virtualization,  cloud computing, mobile devices, Windows 10, macOS and Linux. Digital  lab manuals, live virtual machine labs, simulations, auto-graded quizzes  and interactive activities provide additional preparation for the  certification exam -- and your role as an IT support technician or  administrator.