Hotel Operations Management 3rd Edition

Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel.

Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of  hotel administration from the viewpoint of the hotel general manager.  Detailed information addresses the operating departments of a  full-service hotel: Human Resources; Controller; The Front Office;  Housekeeping; Food and Beverage; Safety and Property Security; Sales and  Marketing; Accounting; and Facility Engineering and Maintenance.  In-depth discussions highlight the importance of human resources in the  labor-intensive hotel industry, franchising and contract management of  properties in an ever-decreasing “Mom and Pop” segment, and hotel  management in a global environment. Updated throughout to ensure that  readers have the latest information, the Third Edition also includes new  case studies, an entirely new chapter on guest services, and new  end-of-chapter questions. This accurate book will give prospective hotel  managers insight into all of the procedures effective managers use to  ensure their hotel¿’s―and their own―success.