This thoroughly revised fourth edition of the leading knowledge management (KM) textbook offers a comprehensive and accessible overview of the theory and practice of KM.
Fourth edition highlights:
- Comprehensively updated to integrate the latest theories, practices, and technologies in KM
- Discusses not only how to implement but how to sustain successful KM strategies and systems in the long term
- Includes new coverage of KM governance and the KM ISO standard introduced in 2018
- Features detailed, real-world vignettes and a wealth of instructor resources, including slides and solutions